Covid19 precautions for our Holiday Cottage guests
As part of our commitment to maintain the safety of all our guests and ourselves we would like to make you aware of the new precautions we have put into place for our holiday cottage guests.
For your peace of mind we will be delaying taking finally payments until nearer the start of all holidays so that we can hopefully confirm that you can stay before you make your final payment.
Covid-19 Cancellation policy - Should the holiday need to be cancelled due to Covid-19 restrictions in our area preventing you from staying, Covid-19 restrictions in your area preventing you from travelling or a positive Covid-19 case within your party which require you to isolate or you are isolating due to being around someone who has tested positive for Covid-19 then alternative dates will be offered or a refund depending on resrictions at the time.
Prior to arrival, we ask that if any of your party are experiencing any symptoms that could be connected to covid19 to contact us immediately and not to travel.
Arrival, we will be operating a contactless arrival, the code for the key safe in which the keys will be stored is included in this email.
Once you have arrived, please contact us immediately if you think you may be experiencing covid19 symptoms.
Welcome information and appliance instructions, we have included further down this page which includes links to all the usual welcome information normally included in our welcome folder. Such as how to operate the heating and the code for the wifi.
Cleaning, the property will be cleaned and disinfected throughout prior to your arrival. Please do bring with you any cleaning and sanitising products you would like to use whilst you are staying.
Other precautions, we have been advised to take out items such as toys and books to lessen the risk of cross contamination so unfortunately these items will no longer be available to guests at this time.
Bedding: We have been advised that all guests must strip their own bedding to reduce the contact we need to have with the bedding. Please strip off all the bedding apart from the pillow and mattress protectors and place alongside any towels used in the laundry baskets provided.
The Greenhouse & Greenleaf welcome information
Here you will find info like how to alter the heating and what the wifi code is
We would like to take this opportunity to welcome you to our holiday home. In this folder you should find details about everything we could think of that you might need to know.
The Greenhouse is attached to Greenleaf via an adjoining door near the back door of the kitchen, we would appreciate it if guests staying in The Greenhouse could please be considerate of the guests staying in Greenleaf when within the vicinity of the adjoining door and keep the kitchen door to that area closed when possible so as not to disturb them unduly.
Cleaning - You should find a full set of cleaning materials for cleaning before departure.
On departure day we would be very grateful if you could strip the beds including the mattress and pillow protectors and place all your bedding and towels in the draw string laundry bags provided, put everything back where you found it and turn the heating back down to its original settings.
Please make sure that all the doors are locked behind you and the keys returned to the key safe.
We do hope that you have a Wonderful Holiday
Useful Contact Numbers:
LOCAL TAXI FIRMS
Hunters Taxis 01665 720400
Park Taxis 01665 720542
LOCAL DOCTORS SURGERIES
Belford Medical Practice
Seahouses Medical Centre
Out of Hours - From April 2013 the new Out of Hours telephone number for when you need medical help fast but it is not a life-threatening emergency is 111. This number is free to call from landlines and mobiles.
ACCIDENT AND EMERGENCY
Berwick-Upon-Tweed, Northumberland TD15 1LT
Tel: 0844 8118111
Alnwick Dental Surgery, 3, Bondgate Without, Alnwick, Northumberland NE66 1PY
Tel: 01665 602151
NEAREST VETERINARY PRACTICE
Alnorthumbria Veterinary Group, 65 Main Street, Seahouses
NO SMOKING POLICY – We operate a no-smoking policy. The fire alarms are very sensitive! If the fire alarm sounds please leave immediately by the main staircase and congregate at the front of the building then ring one of the emergency contact numbers below.
RECYCLING – You will find recycling boxes in the kitchen, one for mixed recycling (refer to the enclosed list of what can be recycled) this can be emptied into the blue recycling bin. The kitchen bin is for general waste that cannot be recycled, please empty this bin into the black bin. Glass must be kept separate please use the box provided and must be taken to the large car park to recycle before you leave. The bins are emptied from the bottom of the drive alongside the Victoria Hotel on alternate Wednesdays.
LAUNDRY ROOM - You will find a key for the back kitchen door and Laundry room on the kitchen key rack. The Laundry room is accessed from outside near the bin store. This room is shared by guests staying at both The Greenhouse and Greenleaf so please try not to use this during unsociable hours when it may cause disturbance to other guests. You can use this room to dry wet or sandy things as it remains pleasantly warm due the boiler. Please do not touch the boiler control panel as this controls the heating in both properties. If you wish to have the settings altered in your own accommodation please phone one of the numbers given above.
WIRELESS INTERNET - We have plusnet fibre optic broadband (ORBI) the code is 7c4bf7ad73 (this code is case sensitive).
SANIFLOWS – The two larger rooms have saniflow systems to enable us to have en-suites in a heritage protection area. Please make sure that you do not flush Baby wipes or sanitary products etc down any of the toilets. This can block the system which is costly and rather unpleasant to rectify.
ELECTRICITY FUSE BOARD – This is located in the dining room. If the power trips please check the RCD’s to see if one has gone off (maybe due to a bulb going) it is usually just a case of turning the switch back on again. If all the power is off but all the switches are on it may be a power cut so please inform us so that we can call the electricity board for further details.
WATER STOP TAP – The mains water stop tap is located under the bench in the laundry room between a boiler and the tumble drier. If you find a water leak please turn the water off here and contact us.
HEATING & HOT WATER
The heating has been set prior to your arrival and goes on at off at regular intervals. There is a room thermostat in the lounge/dining room of The Greenhouse controls the temperature for both The Greenhouse and Greenleaf. In addition all rooms have heating controls on the radiators so that you can further tailor the heating to your own requirements. If you have any problems please do not hesitate to contact us.
There should be adequate hot water for all your needs,
For The Greenhouse the hand basins and kitchen sink are heated via the boiler. Two of the showers are electric and heat their own water. The other two are heated by an immersion located in the loft. It is set to heat water twice a day, if you should run out of hot water in these showers you can press the boost button located on the right hand control unit above the cupboard on the landing. Please ignore the other timed unit as this is no longer in use.
For Greenleaf all the hot water if provided by the boiler which again comes on twice a day should you run out of hot water just let us know as we can boost it remotely.
LOCAL SHOPPING –
The Wynding Well stocks a range of local goods, Sandwiches and Ice Creams.
The Pantry sells goodies, sandwiches, tea and coffee
R Carters the butcher’s and his Daughter next door stock all kinds of meat as well as tasty pies and pastries and deli meals and a selection of daily groceries like milk and eggs.
There are also a range of gift shops.
Seahouses approximately 3 miles to the south of us has a supermarket, chemist, bank, tourist Information Centre, petrol station and a post office plus further shops and restaurants (predominately fish and chips or Indian restaurants). Please find enclosed some take away menus for the Indian’s and Chinese.
PLACES TO EAT IN OR NEAR BAMBURGH
The Lord Crewe, Bamburgh
The potted lobster, Bamburgh
Castle Inn, Bamburgh
The Victoria Hotel, Bamburgh
Copper Kettle tearooms, Bamburgh
Bamburgh Hotel, Seahouses
Links Hotel, Seahouses
The Spice House, Seahouses
Ye Old Ship, Seahouses
The Lindisfarne Inn, Beal
The Ship, Low Newton
BANKS/CASH MACHINES – The nearest cash machine is in the Victoria Hotel and the nearest bank is a Barclays situated in Seahouses which is the next village to the South of us.
POST BOX – The nearest post box is just down the street heading towards the Castle just before you get to the village shop.
PUBLIC TELEPHONE BOX - The nearest public telephone is just outside the Pantry Deli.
CHURCH SERVICES - St Aidan’s is open from 9 in the morning until dusk every day Regular Services: Sunday Eucharist 11.00am,Wednesday Holy Communion 10.00am, there are occasional services of Iona Evening Prayer at 6.00 pm. The Reverend Brian Hurst.
THE BEACH – For the quickest way to the beach walk down the street towards the Castle around the cricket field then down the footpath to the left hand corner of the Castle.
HOLY ISLAND CROSSING TIMES – Please look up the safe crossing times before you go.
PLACES TO VISIT
Bamburgh Castle – on the doorstep, take a leisurely walk up to the castle, then take a tour of the castle, Armstrong museum, the archaeology digs followed by a cup of tea and a cake in their wonderful tearoom.
The Holy Island of Lindisfarne – about half an hour’s drive from us (do check the tide times), there is a large car park on the island so park up and walk around the village, priory, Castle and Castle gardens then stop off at the shop for a tipple of Lindisfarne mead.
Boat Trip to the Farne Islands – run regularly from Seahouses harbour, during May to July you can see the Puffins nesting there. There are also trips out to the Lighthouse where Grace Darling lived. Plus over 3000 seals.
Barter books the largest second hand book shop sit by the fire whilst browsing and enjoy a cup of tea
Manderston House – to the North of Berwick, Manderston is the supreme country house of Edwardian Scotland; the swan-song of its era. A house on which no expense was spared with opulent staterooms, the only silver-staircase in the world and extensive "downstairs" domestic quarters. It stands in 56 acres of formal gardens, with magnificent stables and stunning marble dairy.
Morpeth – Historic market town, visit the new shopping centre, bagpipe museum, chantry gift shop, and walk around Carlisle park (its free). The best place to park is the Morrison’s car park. Wednesday is Market day.
Cragside – The Ancestral Home of Lord Armstrong, best visited in June for the rhododendrons. Whilst there visit rothbury and take a walk along the river.
Chillingham – visit Chillingham castle and spot some wild cattle then have lunch in the Percy Arms at Chatton.
Low Newton By the Sea – Go for a walk along the beach then have lunch at The Famous Ship Inn.
Howick Hall Gardens– Once the home of Earl Grey, take a stroll around the gardens then stop for refreshments in the tearoom. ‘In February the gardens are full of snowdrops’.
OUR TOP 10 PLACES FOR LITTLE PEOPLE
Grace Darling Museum- find out about our famous heroine Grace Darling, there are drawers to open and things to touch so it is great for children.
Bamburgh Beach – Well once they have discovered sandcastles and sea shells on Bamburgh Beach you will struggle to get them to go anywhere else. The best access with a push chair is from the first car park along the wynding road.
Hetherslaw Light Railway – pack a picnic or visit the Hetherslaw mill then get on the miniature steam train (lady Augusta or Bunty) at Ford and take the half hour journey to Etal where you can picnic and walk by the river before enjoying the trip back again to ford.
Chainbridge Honey Farm – Near Berwick visit a working honey farm and watch how the bees make their honey.
Alnwick Castle and Gardens – Visit the castle where harry potter was filmed, dodge the water fountains, drive a toy tractor and have lunch in a tree house (take a change of clothes).
Paxton House – Follow the teddy bear trail around Paxton gardens a great way to keep little ones on the move.
Wallington hall – To the west of Morpeth, visit Wallington and take a peek at dolls houses or try the children’s trails.