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Philip & Sarah Holmes

Westfield, Tranwell, Morpeth,

Northumberland, NE61 6AF

Telephone: Sarah Holmes on  07947 598832

Or email us using the contact form on our contact page.

 

Photographs  © Tracey Bloxham of inside story photography 

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Terms and conditions

 

By Making a booking with us you are agreeing to the following Standard Holiday Cottage Terms and Conditions.

Standard Terms & Conditions of Booking;
In the following terms and conditions "the owners" are defined as Mr & Mrs Holmes and "the client" is defined as the person booking The Greenhouse/Greenleaf/Ireby who agrees to the following terms and conditions for and on behalf of all of the persons staying at or visiting The Greenhouse/Greenleaf/Ireby during the booked holiday period.
Any person making a booking acknowledges and accepts the following terms & conditions:

  • A reservation is only made when the owners have received the client's deposit and thereafter the owners have confirmed the booking.

  • The deposit paid is accepted as part-payment for the booking. The balance of the amount payable is due two months before the commencement of the client's holiday. No reminder will be sent.

  • Holidays booked less than 8 weeks from the holiday dates must be paid for in full.

  • If the balance of the cost is not received by the due date the owners shall be entitled to cancel the booking without notice to the client, and without incurring any liability to the client in respect of any loss or damage following such cancellation. The deposit paid will not be refundable.

  • Cancellation: Any cancellation made by the client (for whatever reason) shall be made in writing addressed to the owners.

    • If the cancellation is made two months or more before the due date of commencement of the client's holiday there will be no additional charge but the deposit will be forfeited.

    • If the cancellation is made within two months of the due date of commencement of the client's holiday and the owners are successful in re-letting the property for the period originally booked by the client, there will be no further charge.

    • If the property is not successfully re-let for the period originally booked by the client the whole sum paid and payable by the client for the booking will still be due to the owners. We suggest that clients take out holiday cancellation insurance to cover this risk.

  • While all bookings are accepted in good faith, in the event of it becoming necessary for the owners to alter or cancel a booking the liability of the owners shall be limited either to the offer of alternative accommodation of similar value if available, or the return of the all monies paid. No further liability of the owners to the client will be accepted.

  • In no circumstances can the holiday period booked be exceeded. The letting is a holiday letting and pursuant to Paragraph 9 of Schedule 1 of the Housing Act 1988, it is not and will not become an Assured Tenancy. Possession will be requested at the end of the term booked by the client and confirmed by the owners.

  • Unless agreed with the owners, in no circumstances can the total number of persons present in the property exceed 8 for The Greenhouse/ 6 for Greenleaf / 4 for Ireby (excluding babies).

  • The owners reserve the right at their discretion to charge the client for any damage or excessive use of water, oil or electricity. Excessive is defined as 120% or greater usage than the average of such usage for the equivalent period of use by previous clients and residents.

  • The Greenhouse/Greenleaf/Ireby must be vacated by the specified time on the day of departure. All keys must be left at the house.

  • The use of all equipment and amenities is entirely at the clients risk, as the client hereby acknowledges that no responsibility can be accepted by the owners for personal injury to the client or any of their party, or damage to or loss of belongings of the client or any other person visiting the cottage during the period of the client's occupation.

  • The owners reserve the right of entry for their agents and themselves to the house at any reasonable time, for the purpose of inspecting or the carrying out of repairs.

  • The owners reserve the right to alter these terms and conditions as necessary. Such alterations will be notified to the client wherever possible.

  • The owners have compiled the information in the literature, website and other communications about The Greenhouse/Greenleaf/Ireby as accurately as possible at the time the information was prepared. However, from time to time mistakes can occur and facilities may be altered or withdrawn if this proves necessary. Such alterations will be notified to the client wherever possible. The owners cannot accept responsibility if the house does not live up to the client's expectations.

  • The client's rights to occupy the property for the booked period may be forfeited without compensation or advance notification if more people occupy than the permitted maximum (see Clause 7. above) or activities are undertaken which causes unreasonable wear and tear or damage to the property or disturbance to neighboring properties to The Greenhouse/Greenleaf/Ireby.

  • The Clients shall undertake to prevent any member of his/her group from causing a nuisance or disturbance to guests staying in adjoining property. The property shall not be allowed to be used as a venue for a party where other people are invited to attend.

  • Clients agree and undertake to leave the house, its contents, fixtures, fittings and its surroundings in the condition and location they found them and to take all normal due care and attention to keep the house and its contents secure and in the same condition they were at the commencement of the booked period. Cleaning materials will be left so that the Clients can clean, Stip the beds and leave the house clean and tidy before they leave. All items must be put back where they came from including books and toys. The owners reserve the right at their discretion to charge the client an additional cleaning fee if the property is not left in good order.

  • The Client undertakes that each and every member of the Client's party and each and every visitor to the house during the period of the Client's occupation will agree with and abide by these terms and conditions.