We use Freetobook booking software to enable our customers to make online bookings and for us to manage those bookings.
This document applies to the processing by freetobook of personal data collected by properties using freetobook online booking system in relation to the provision of accommodation by those properties.
Your Personal Data
Freetobook collects and store information that you give when you make a booking. You are asked for your name, address, telephone number and email along with payment information and “the names of any guests travelling with you”. This may also include your IP address. This information is stored in the freetobook System in order to process your booking. You may be contacted by us when you have booked, in relation to your booking.
Your data is also stored after you have stayed with us, but will be kept no longer than necessary in order to comply with legal obligations and for properties to welcome your repeat business.
Data processed directly by third parties
If you provide payment information, this will be processed directly by secure PCI Level 1 compliant payment gateway providers.
In the context of freetobook providing us with booking software to facilitate online booking, freetobook and the us shall together operate as joint data controllers for the processing of your personal data.
In accordance with General Data Protection Regulation (GDPR), freetobook observes reasonable procedures to prevent unauthorised access and misuse of personal information. They use appropriate business systems and procedures to protect and safeguard any personal information given to us. They also use security procedures and technical and physical restrictions for accessing and using the personal information on our servers. Only authorised personnel are permitted to access personal information in the course of their work.
Control of your Personal Data
You have the right to access data that is stored on behalf of properties taking bookings via freetobook system. You need to email or write to the property you booked with to request an overview of your personal data.
You can also contact us if you believe that the personal information they have for you is incorrect, if you believe that they are no longer entitled to use your personal data or if you have any other questions about how your personal information is used or about the Privacy Statement. You need to email or write to the property you booked with.
You may also be asked to send feedback after your stay in order for us to further improve our service. Your email address will be used for this purpose. If you complete a review it may be posted on our website, facebook page, twitter or google plus. However, no identifying details will ever be attached to a review posting.
To Process your information as described above, we rely on the following legal bases:
Performance of a contract. The storage of your information may be necessary to perform the contract that you have with the accommodation provider you are booking with.
Legitimate Interests.We may use your information for our legitimate interests, such as for administrative, fraud detection and legal purposes.
A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. These cookies are used only to help you make a smooth booking and contain information like the date searched and language of booking. There is a difference between session cookies and persistent cookies. Session cookies will only exist until you close your browser. Persistent cookies have a longer lifespan and are not automatically deleted once you close your browser. We use persistent cookies in Google Analytics to analyse visitor traffic and behaviour.
We will endeavour to ensure that the content of this website is always accurate, honest, and up-to-date. However, all content, including prices, is subject to change without notice.
All personal information collected through the forms in this website will be used only for the purpose intended, eg to answer an enquiry or to process a booking. In the case of an enquiry, personal information will not be retained for longer than is necessary to satisfy the enquiry made. In the case of a booking, your details may be retained by us for such periods as may be necessary to satisfy your booking and for the proper administration of our own business accounting and taxation.
In the case of telephone payments, these are authorised immediately while you are on the telephone. Your credit / card details are neither recorded nor retained by us.
Links to external websites are provided as a service to our users, eg where they contain information that may be of either general or specific interest to persons planning a self-catering cottage holiday in Northumberland or elsewhere in the UK or abroad. However, we are not responsible for the content, views, or accuracy of information on external websites.
If you have a question about any aspect of our policy, please contact us.